Privacy Policy

Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and service address
• Service Records: Details related to your fire alarm, sprinkler, monitoring, or other life safety systems
• Communication Preferences: Your opt-in or opt-out choices for SMS and email communications
• Website Usage Data: IP address, browser type, pages visited, and referral source via cookies and analytics tools
• Payment Information: Billing details processed through secure third-party payment processors. We do not store full card numbers.

How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling, confirming, and reminding you of service appointments
• Sending SMS messages for which you have provided express consent
• Delivering invoices, service reports, and post-service documentation
• Maintaining service history and inspection records required by law
• Responding to inquiries and providing customer support
• Improving our services, website, and communications
• Complying with applicable legal and regulatory obligations

SMS Communications

We do not sell, share, or use your phone number or SMS consent for any purpose other than the communications described above. Consent to receive SMS messages is never a condition of purchasing or receiving our services.

For full details on our SMS program, please see our SMS Terms & Conditions.

How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our business (scheduling software, SMS platforms, payment processors), bound by confidentiality obligations
• Legal Compliance: When required by law, subpoena, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of company assets
• Safety: To protect the rights, property, or safety of PCS, our customers, or the public

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain service records as required by applicable regulations, or as otherwise required by law. SMS consent records are retained for a minimum of four years.

Your Rights and Choices

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails via the unsubscribe link in any email

To exercise any of these rights, contact us using the information below.

Cookies and Analytics

Our website may use cookies and similar technologies to analyze site traffic and improve user experience. You may disable cookies in your browser settings; however, some features of the site may not function properly as a result.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the effective date of the most recent revision at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.